Terms & Conditions hoki138 – The Complete Platform Usage Guide

By accessing, registering for, or using any part of the hoki138 platform — including the website, mobile app, games, or related services — you confirm that you have read, understood, and agreed to be fully bound by these Terms & Conditions.

If you disagree with any part of these Terms & Conditions, please stop using the hoki138 platform immediately. hoki138 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without prior notice to members.

This agreement is between you and hoki138 and applies to all services provided by our platform, including casino games, slots, Sports Betting, e-sports, virtual sports, and all related promotions or bonuses.

To be eligible for hoki138 membership and to use our services, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years on the date of registration
• Have the legal capacity to enter into a binding agreement
• Not listed on any self-exclusion register or subject to any ban imposed by hoki138 or a relevant regulatory body
• Acting on your own behalf and not as a representative or agent of any third party
• Not using the platform for any unlawful purpose or fraudulent activity
• Understand that betting carries financial risk and be prepared to accept that risk

Hoki138 reserves the right to request identity verification documents (Malaysian IC or passport) at any time to confirm a member's eligibility. Failure to provide the required documents within the specified timeframe may result in account suspension or closure.

Each individual is only permitted to hold one (1) account at hoki138. Owning more than one account is strictly prohibited and may result in the closure of all associated accounts and the freezing of all funds held within them.

During registration, you are required to:

• Providing accurate, complete and up-to-date personal information, including your full name, phone number and a valid email address
• Setting a strong password and keeping it confidential from all other parties
• Verifying your Malaysian mobile number via the OTP sent to you
• Confirm that all information provided is truthful and verifiable

You are solely responsible for keeping your account secure. hoki138 will not be liable for any losses arising from unauthorised access to your account due to your own negligence.

Hoki138 accepts deposits via approved Malaysian payment methods only. All transactions must be conducted in Malaysian Ringgit (RM/MYR) and made using a payment method registered in the member's own name.

Hoki138 reserves the right to decline any deposit suspected of originating from illegal, unlawful or non-compliant sources. All successful deposits are final and non-refundable except in verified cases of technical error.

Using a payment method or credit/debit card that is not registered in your own name is strictly prohibited. Any attempt to commit transaction fraud will be reported to the relevant authorities.

Hoki138 members are entitled to withdraw their winnings at any time, provided all of the following conditions are fully met:

• Account identity verification (KYC) has been completed
• The wagering requirement for any active bonus has been met
• No ongoing investigation or account suspension is in progress
• Minimum withdrawal is RM 30 per transaction
• Withdrawals must be made via the same method used for the deposit, or to a Malaysian bank account registered in the member's name

The standard withdrawal processing time is 5–30 minutes for e-wallets (Touch 'n Go, GrabPay, Boost, ShopeePay) and 15–60 minutes for bank transfers. Withdrawals requested after 11 PM may be processed the following day.

All bonuses and promotions offered by hoki138 are subject to wagering requirements and specific terms stated alongside each offer. Members are responsible for reading and understanding the conditions of each promotion before claiming it.

General rules applicable to all bonuses:

• Each bonus may only be claimed once per member, per household, per IP address, and per device
• Bonuses are non-transferable between accounts and cannot be directly exchanged for cash
• Hoki138 reserves the right to void any bonus suspected of being claimed fraudulently or through system abuse
• Winnings derived from bonuses will only be transferred to your withdrawable balance once the wagering requirements have been fully met
• Expired bonuses cannot be reactivated or replaced

All games available on hoki138 — including slots, Live Casino (Baccarat, Roulette, Sic Bo, Dragon Tiger, Blackjack), table games, and lottery — are powered by a Random Number Generator (RNG) system that has been independently certified to ensure complete fairness and randomness.

The outcome of all games on hoki138 is final once a round or bet is settled. No appeals against game results will be accepted unless a verifiable technical error can be demonstrated through hoki138's system logs.

• Slots: Minimum bet RM 0.20 / spin. The RTP for each slot is available in the game information.
• Baccarat Live: Minimum bet of RM 5 / hand for standard tables, RM 50 for VIP tables.
• Blackjack: Minimum bet RM 5 / hand. Basic strategy is fully permitted.
• Live Roulette: Minimum bet RM 1 for outside bets, RM 2 for inside bets.

Any technical disruption during a game session (including disconnection on the player's end) does not entitle the player to a refund of wagers already committed in an active round.

Hoki138's Sports Betting section covers football (Malaysia Super League, EPL, La Liga, Bundesliga, Champions League), badminton (BWF Tour, Malaysia Open), cricket (T20, IPL, ODI), esports (Mobile Legends, DOTA 2), virtual sports, and a wide range of other sports.

• All sports bets are considered valid once confirmed by the hoki138 system
• In-Play Betting (during live matches) is subject to market availability and may be suspended during critical moments in a game
• If a match is postponed, cancelled, or not completed in its original format, hoki138 reserves the right to void the relevant bet and refund the stake to the member's account
• For matches that are interrupted and resumed within 48 hours, all pre-match bets remain valid
• Minimum sports bet is RM 2 for single bets and RM 5 for parlays
• Maximum bet limits vary depending on the sport, league, and market selected

To ensure a fair gaming experience for all hoki138 members, the following actions are strictly prohibited and may result in account closure and fund forfeiture:

• Identity Fraud: Using another person's identity or submitting false information during registration or verification
• Use of Malicious Software: Use of bots, automated scripts, VPNs to bypass restrictions, or any software that provides an unfair advantage
• Bonus Abuse: Opening multiple accounts to claim bonuses repeatedly, or colluding with other members to manipulate bonus conditions
• Money Laundering: Using the hoki138 platform as a channel to process illicit funds or conduct suspicious financial activity
• Collusion: Colluding with other players in live games to gain an unfair advantage
• Internal Note: Using confidential or non-public information to gain an advantage in Sports Betting
• Deliberate Technical Interference: Attempting to exploit any bugs or technical vulnerabilities in the hoki138 system

Hoki138 employs a sophisticated fraud detection system that continuously monitors all account activity. Any account suspected of the above activities will be immediately suspended and investigated before any further action is taken.

Hoki138 reserves the right to suspend or close any member account without prior notice under the following circumstances:

• Violation of any part of these Terms & Conditions
• Evidence or indication of fraudulent activity or cheating
• Requests from law enforcement or relevant regulatory authorities
• Accounts inactive for more than 12 months without any activity
• Self-exclusion requests filed by the member themselves

Members may also close their own account at any time by contacting the hoki138 support team. Prior to closure, all valid funds (after meeting any active wagering requirements) will be processed for withdrawal within 5 business days.

For accounts closed due to a terms violation, hoki138 reserves the right to withhold any funds involved in fraudulent activity or conduct that breaches platform terms while an investigation is ongoing.

To the fullest extent permitted by applicable law, hoki138 shall not be liable for:

• Any financial losses incurred by a member as a result of betting and gaming activity on the platform
• Service disruptions caused by factors beyond hoki138's control, including Internet Service Provider (ISP) issues, third-party server outages, or natural disasters
• Any action or decision made by a member based on information obtained from the hoki138 platform
• Indirect, incidental, or consequential losses arising from the use of or inability to use the platform

Hoki138 does not guarantee that the platform will be available at all times without interruption. We will make every effort to minimise scheduled maintenance downtime and will provide advance notice where possible. During maintenance, no new bets may be placed, but existing active bets will remain valid.

Hoki138 reserves the right to amend, update or replace these Terms & Conditions at any time. Members will be notified of any material changes via a notice on the website or to their registered email address. Continued use of the platform after such amendments take effect will be deemed acceptance of the updated terms.

The latest version of these Terms & Conditions is always available at hoki138.ws/terms-conditions and dated for your reference. Members are encouraged to check this page periodically.

If you have any questions, concerns or complaints regarding these Terms & Conditions or any aspect of hoki138's services, please contact us via:

• Live Chat: Available on the hoki138 platform, 24/7
• Email: support@hoki138.ws
• Response Time: Under 3 minutes (Live Chat) or 24 hours (Email)